The essentials at a glance
- KAIA is your AI compliance agent. She is built into Kertos and works inside the tasks you already have rather than sitting off to the side as a separate chatbot.
- KAIA plays two roles: First, she does the first pass on routine work. Second, she answers your compliance questions in context, the way your dedicated information security or privacy expert would.
- A human always approves. Nothing KAIA drafts or fills is saved as final until a human has reviewed it. On Kertos plans with a dedicated expert, that expert can be the one to sign off.
- KAIA works from your own data: your records of processing, your vendors, your control status, your policies. That is the difference between KAIA and a general AI tool that has never seen your setup.
- KAIA is a European solution: your data is hosted in the EU, under EU data protection law, and is never used to train the underlying models.
Most compliance work is quieter than people expect
Most of the work behind being compliant is not dramatic. It is copying the same facts about your company into one more form: where your data is hosted, which vendors touch it, what your access policy says, and how long you keep records and why. You wrote these answers down months ago. You are writing them again, by hand, because the information lives in five different places and none of them talk to each other.
Underneath that sits a second habit that is easy to miss. When a question comes up that someone is unsure about, the default is to hand it to a person with the right background, no matter how small the question is. That makes sense for a hard call. But it is a slow and expensive way to settle something routine, and it means the people with real expertise spend their days on lookups instead of the problems that actually need them.
KAIA is built to take both of those off your plate: the manual work you repeat, and the everyday questions you would otherwise escalate.
What KAIA actually is
KAIA, your AI compliance agent, is like having an information security and privacy expert built into Kertos. She is not a general chatbot you have to remember to open in a separate window. KAIA lives inside the platform where your compliance work already happens, and plays two roles.
When there is work to do, KAIA does the first pass herself. She fills in what she already knows, drafts what needs drafting, and checks what needs checking. And when you have a question, you can ask her and get a clear answer in the moment, right where you are working, drawn from your own setup rather than a generic search result.
KAIA does the work
Here's what it's like to work with KAIA ina normal week.
Filling in what is already known
Add a new vendor to your records and you normally face a small interrogation. Where are they based? What do they process? KAIA fills in the parts it can already identify about that tool, so you correct and confirm instead of researching from scratch. The same happens with your records of processing, where KAIA proposes the legal basis, the purpose, and the retention period for an activity. You stay in charge of the entry. You just do not start from an empty field every time.
The point is not that KAIA is always right. The point is that a good first draft of a record is far faster to correct than a blank one is to write, and the boring, repetitive parts stop eating your afternoon.
Writing the first version so you're not staring at a blank page
Writing a policy or a supporting document from nothing is the task everyone puts off. KAIA drafts a first version you can edit, built around your actual setup rather than a generic template you have to reverse-engineer line by line. You read it, change what does not fit, and keep what does. The starting point is a draft, not a blinking cursor.
That changes the emotional shape of the work. A blank document invites procrastination. A draft that is 80% right invites a quick, focused edit, and the document gets finished today instead of next month.
Checking whether your evidence holds up
A common and quiet failure is marking something as done when the thing behind it is empty, expired, or doesn't actually show what the requirement asks for. KAIA looks at what you have uploaded and tells you whether it genuinely supports the control, before an auditor is the one to point out that it does not. You find the gap while you can still fix it, rather than in the week before an audit.
Answering the questionnaires your customers send you
When a customer sends you a security questionnaire before they will sign, KAIA drafts the answers from your live data: your records, your vendors, the status of your controls, and your policies. It can hand them back as a report or fill them straight into the file you were sent. This alone can turn a week of copy-paste into an afternoon of review. There is a longer story in how security questionnaires are automated.
Ask KAIA the way you would ask an expert
When a compliance question comes up, the instinct is usually to hand it to someone with the right background, whether the question is genuinely hard or something small you could settle yourself. For the hard calls, that is exactly right. For the everyday ones, it puts real expertise to work on routine lookups, which is not where that expertise is worth the most.
KAIA is built for that everyday tier. You ask her the questions you would otherwise pass to an information security or privacy expert, and she answers in context, drawing on your own ISO 27001 and GDPR setup rather than a generic search result. For the large majority of common questions, you get a clear answer in the moment and move on.
This is not about replacing your experts. The complex, high-stakes decisions still belong with a human, and with a dedicated Kertos expert in your plan, that person serves exactly that purpose. It is about pointing your expert's time at the judgment calls that genuinely need it, rather than the routine lookups a tool can handle. That is the line between customer support and real service. An expert should be an advisor to you, not the only place answers can come from.
The human stays in control
This is the part that matters most. Nothing KAIA drafts or fills is saved as final until a human reviews and approves it. KAIA does the work. You own the result.
That design is what makes KAIA usable on the routine, high-stakes tasks rather than only the throwaway ones. Compliance records are not a place for confident guesses that no one checks. Because a human confirms every entry before it lands, the output stays audit-safe instead of becoming a liability, and you always have a clear account of who decided what. With a dedicated Kertos expert, that reviewer can be a certified professional, which is the same assurance you would want from any advice that informs a real decision.
Why this is not the same as pasting questions into a general AI tool
A fair question is why any of this beats dropping your work into a general AI tool. The difference is what KAIA is standing on.
A general tool does not know your company. It has never seen your control set, your vendor list, or your records, so it produces plausible-sounding text that you then have to fact-check line by line, which is most of the work again. It also keeps no record of what was answered or why, so nothing it gives you is audit-ready.
KAIA works the other way around. She answers from your real, current compliance data, works on top of the combined GDPR and ISO 27001 picture that Kertos already holds for you, and lives in a system that keeps an audit trail. KAIA is also a European solution: built and hosted in the EU, under EU law, rather than on infrastructure you cannot see into.
Why this matters now
Compliance used to be a once-a-year scramble. It's nowturning into a standing requirement that grows every time you add a framework, win a bigger customer, or receive another questionnaire. More of your customers now run their own compliance programs, and more and more of them will ask you to prove yours. The manual version of this work doesn't scale, and the people doing it are often generalists in operations or engineering who were handed the job on top of everything else.
KAIA is the difference between that taking over someone's calendar and that work getting handled quietly in the background, with a person signing off at the end. The longer a company runs the manual version, the wider the gap grows between it and the teams who have stopped doing this by hand.
How KAIA fits into Kertos
KAIA is not a standalone app. It is an intelligence layer embedded within Kertos, which pairs a compliance platform with certified experts who work alongside your team. The platform holds your records, controls, policies, and evidence in one place. KAIA works on top of that, doing the first pass and answering your questions. Your experts handle the decisions that need judgment. The result is meant to feel less like software you operate and more like a program that mostly runs itself, with people in the right places.
Frequently asked questions
Is KAIA just a chatbot like ChatGPT?
No. You can ask KAIA questions, but its main job is to carry out tasks: filling in records, drafting documents, checking evidence, and answering the questionnaires your customers send. It works from your own compliance data inside Kertos, not from the open internet.
Does KAIA replace our compliance expert or DPO?
No, and it's not meant to. KAIA takes the routine, everyday tier of questions and tasks so your experts are free for the complex, high-stakes decisions that genuinely need a human. On plans with a dedicated Kertos expert, that person also reviews and signs off on KAIA's output.
Can we trust what KAIA produces?
You do not have to trust it blindly, which is the point. Nothing KAIA drafts or fills is saved as final until a human reviews and approves it, so a human is always accountable for the result.
What data does KAIA use to answer?
Your own. It draws on the records, vendors, control status, and policies you already keep in Kertos, which is why its answers reflect your actual setup rather than a generic template.
Is our data safe, and is it used to train AI?
Yes, your data is safe and no, it is no used to train AI. KAIA is an EU solution. Your data is hosted in the EU, under EU data protection law, and is never used to train the underlying models.
Do we need to be compliance experts to use it?
No. KAIA is built for the generalists who often end up owning compliance. It explains things in plain terms, drafts the parts that are hard to start, and leaves the final call to you or your expert.
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